Goodmail Hunting

The debate over charging bulk email senders continues today with a strong op-ed piece by Esther Dyson in the New York Times that implicitly attacks all the arguments of the DearAOL.com coalition. The issue was discussed during an open roundtable earlier this week at PC Forum, where Richard Gingras of Goodmail was given a chance to hold forth for a half hour.

I have to correct Dave Winer, who I have a lot of respect for, who just posted something on his blog about this. During the discussion at PC Forum, when Winer got the mike and asked for arguments against Goodmail, three were raised. (Not "no one did," Dave.) One came from Elliott Noss, CEO of Tucows, who argued that Goodmail was drastically overestimating the cost to ISPs of dealing with spam. Gingras had said they spend 75 cents to a dollar per email inbox fighting spam, per month; Noss, whose company provides email accounts to millions of customers, really pushed back on that number. He also argued that Goodmail could kill the email model if AOL makes so much money from it that they decide to tighten their spam filters too much.

A second argument came from someone who said that Goodmail wouldn't solve the phishing problem because motivated phishers would quickly figure out how to mimic Goodmail's "certified email" stamp, and indeed if someone was willing to pay Goodmail's 1/4 cent fee per email, presumably they could phish away. (Please, correct me if I am wrong about that.)

And the last person who raised a question was me. I noted that Goodmail had already altered its original business model and promised to reduce the email fee for non-profit senders down to one-fiftieth of a quarter of a cent (i.e. $.00005), and asked, what about political speech? The great value of the internet was that it has restored some real meaning to the phrase "free speech," in the sense that you don't have to be rich to effectively speak to many people. I asked if anyone else worried that there was an undesirable trade-off to making groups like MoveOn.org pay thousands of dollars every time they send an email to their members.

If memory serves, I was interrupted at that point by Esther, who said "But it#039s spam!" Winer added words to that effect too. So I interjected and pointed out that MoveOn's list is all opt-in, so it isn't fair to accuse them of spamming people. Winer then said something interesting, that maybe I had a point and there ought to be a way for ISPs to rebate some of the money they make from Goodmail back to senders if their subscribers say that they do want their emails. Esther notes this in her oped, by the way, saying: "Ultimately, I believe, Goodmail or its successors will develop a mechanism to rebate some of the fees to the senders whose mail is wanted. That’s why I don’t worry about individuals and nonprofits being squeezed out."

A win-win scenario, perhaps?

Note to PDFers: We're working on hosting a debate on this issue, featuring voices from both sides, to be done by phone soon (I hope) and for sure at our conference in New York City May 15. Stay tuned for details.

UPDATE: Don't miss the comments in the thread to Dave Winer's original post. Lots of useful points being made.

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A correction (as requested) and a story bigger than Goodmail

> … someone who said that Goodmail wouldn't solve the phishing
> problem because motivated phishers would quickly figure out
> how to mimic Goodmail's "certified email" stamp,

Hogwash. To mimic the CertifiedEmail token (and trigger the appearance of a CertifiedEmail logo in AOL’s and Yahoo!’s user interface), his motivated phisher would first need to break RSA encryption. The same public key encryption used to secure most online transactions.

> and indeed if someone was willing to pay Goodmail's 1/4 cent
> fee per email, presumably they could phish away.

Absolutely not. There is an accreditation process to verify the legitimacy of a sender before they get access to CertifiedEmail tokens, and many real-time mechanisms to ensure an accredited sender doesn’t turn bad and starts abusing the system.

> (Please, correct me if I am wrong about that.)

Here you are.

Micah, you might want to point your readers to this entry on Brad Templeton’s blog: http://ideas.4brad.com/node/373. I think the story there is bigger than the whole CertifiedEmail “controversy”. The chairman of the EFF proudly acknowledges the use of misleading and inflammatory rhetoric, purposely mischaracterizing CertifiedEmail because doing so serves their greater purposes.

Sample:

> No, goodmail is not a tax, no, it is not charging you to mail
> your girlfriend, but these things are often proposed as part
> of this school of anti-spam thought. We're opposing the school,
> not just goodmail, so that goodmail is not doing some of the
> the things is not germane to the debate about the _trend_ and
> whether it's good or bad.

While it is not news to me that their “Stop AOL’s Email Tax” campaign is based on lies, I was astonished that Mr. Templeton is so open about it. To paraphrase: “Goodmail is not a tax, Goodmail is not doing the things we publicly accuse it of doing, but we have an agenda so we can fabricate facts and smear them to create support”. THIS is the bigger story, worthy of a Personal Democracy article of its own!

Political Mail

On snail mail: Actually - while you can get decent pricing (as with other bulk mail, if you're willing to do extra work in sorting) there is some preferential treatment for campaign mailers, for instance - through the 'red tag' so you may have something interesting. Of course - once you start applying those models you get to talk about all sorts of fun things like the "cooperative mailing rule"

Ick.