Eduardo F. Ortiz is Creative Director, User Experience at the United States Digital Service at the Department of Homeland Security. Eduardo has over 13 years of experience as an engineer, front end developer, and a user experience designer.

Eduardo is a cofounder of BKUX, one of the fastest growing design communities in Brooklyn. He is also a Local Leader for the Interaction Design Association and a volunteer for the Information Architecture. He has spoken at several conferences on topics about measuring user experience, empathy and team building. At DHS, he works with the Program Owner for myUSCIS, a redesigned online immigration experience. Together, they are working to digitize a mostly paper based immigration system, transforming how immigration benefits have been accessed by the public to date.